Information
Banking Contact Us Ethics Financial Counselors Flower Arrangements and Balloons Gift Shop Guide Dogs Hope’s Boutique Internet Access Library for Health Information Lost and Found Medical Library at University Hospital East Patient and Visitor Information Centers Postal Services Security Social Work Spiritual Care Walgreens Pharmacy InformationOur information services staff can assist you with finding hospital telephone numbers not listed here. Please call (614) 293-8000 or (614) 257-3000 for University Hospital East. BankingA Fifth Third Bank is located on the first floor of Doan Hall near the 12th Avenue Parking Garage. Hours are 8 a.m.– 5 p.m. Monday through Friday. A full range of financial services is available. Automated teller machines (ATMs) are located in:
[back to top] Contact UsThe Department of Customer Service / Guest Services is available to answer any questions and concerns of patients, families and visitors. Service hours are 8 a.m. to 4:30 p.m. Monday - Friday. University Hospital . . . . . . . . . . 293-8944 Dodd Rehabilitation . . . . . . . . . 293-8944 Ross Heart Hospital . . . . . . . . . .293-8944 OSU Harding Hospital . . . . . . . 293-3530 University Hospital East . . . . . . 257-2310 The James . . . . . . . . . . . . . . . . . 293-8609 Although most concerns can be resolved by our staff, if at any time you feel you need more help, you may contact the Ohio Department of Health at 1-800-342-0553 or the Joint Commission at 1-800-994-6610. EthicsThe Ethics Committee offers consultation in difficult situations. To contact the Ethics Committee, call the Department of Chaplaincy at:
[back to top] Financial CounselorsFinancial counselors are available to assist with insurance questions and special billing arrangements if needed.
[back to top] Flower Arrangements and BalloonsLive plants and cut flowers are not permitted in The James or our intensive care units because they may spread infections. For James patients, floral arrangements made of silk, paper, plastic or ceramic may be given. Bone marrow transplant (BMT) patients may have only very small arrangements due to space limitations. Please check with the BMT unit for more specific instructions. For non-intensive care units at University Hospital, Ross Heart Hospital and University Hospital East flowers are delivered to patient rooms by a volunteer before 4 p.m. Monday through Friday. On Weekends, the florist will deliver flowers directly to patient rooms. Only mylar balloons are permitted in our hospitals; no rubber or latex balloons are allowed due to concerns about allergic reactions. Gift ShopThe Scarlet Ribbon Gift Shop has two locations where a variety of items are available, including personal items, cards, magazines, snacks and soft drinks.
[back to top] Guide DogsVisitors who need assistance from support dogs may take their animals to patient care areas with the exception of the Intensive Care Unit (Contact Security, 293-8500 about crates for support dogs.) Guide dogs must remain leashed and with the visitor at all times. Hope’s BoutiqueLocated at 4049 W. Dublin-Granville Road, Hope's Boutique is a convenient, comfortable shopping experience for women during cancer treatment, as well as those engaged in a more active lifestyle. The boutique provides everything a woman needs to enhance her personal appearance and feel confident. Family and friends can also find nice items to help with the journey. Visit the Hope’s Boutique Web site for locations, hours and further information. Internet AccessAt OSU Medical Center we’re committed to providing you with personalized health care. Helping you stay connected to your friends and family is just one of the ways that we can help improve your stay.
Library for Health InformationThe Library for Health Information is located in University Hospital on the fifth floor of Rhodes Hall in the Atrium. The Library for Health Information is staffed by a librarian and specially-trained volunteers who can help you find health information. Books, pamphlets, videotapes and a computer with Internet access are available to you. Call (614) 293-3707 or e-mail health-info@osu.edu to request information. Hours are Monday through Thursday, 10 a.m. – 6 p.m. and Friday 10 a.m.– 4 p.m. Lost and FoundIf you lose a personal item during your hospital stay, contact your nurse or call the Security Department at (614) 293-8500. However, please do not bring any jewelry, cash, credit cards or other valuables with you. We do not have any way of securing these in your room. If you wear eyeglasses, dentures or hearing aides, please bring the case or other appropriate labeled container for them. Medical Library at University Hospital EastThe Medical Library at University Hospital East is located on the second floor of the Tower at University Hospital East; (614) 257-3248. Hours are 7:30 a.m.– 4 p.m. Monday through Friday. Patient and Visitor Information CentersInformation centers are in the lobbies of most Medical Center buildings. Help yourself to all relevant handouts. Postal Services
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[back to top] Social WorkSocial workers can assist patients and their families with a variety of issues that may arise from an illness. To talk with a social worker, contact the Department of Social Work at (614) 293-8427, Monday through Friday from 8 a.m.– 5 p.m. Spiritual CareOhio State University Medical Center’s Department of Chaplaincy and Clinical Pastoral Education assists patients, families and Medical Center staff in meeting your spiritual and emotional needs. As your partners in healing, we provide chaplaincy and worship services, and can help connect you with your own pastor or faith representative. For assistance, please call us at (614) 293-8791 for OSU Medical Center main campus or (614) 257-3255 for University Hospital East. A Sanctuary is located at University Hospital in the Atrium waiting area (fifth floor of Rhodes Hall.) For a schedule of worship services or to request a visit with a chaplain, call the Department of Chaplaincy at (614) 293-8791. At University Hospital East, a Sanctuary is located on the third floor north wing. Walgreens PharmacyPatients (after discharge) and their families are welcome to use these pharmacies for their prescription and over-the-counter medications or medical and surgical supplies. Locations and hours are:
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in areas where free wireless Internet access is available. To access the Internet, your computer must be configured for wireless; select OSUMC Guest Internet; open your Web browser and you will be presented with a usage disclaimer; if you agree to the usage terms and conditions click on the "Agree" button. If you are unable to access the network, you may call Guest Services at 7-2310 (for University Hospital East); 3-8944 (University Hospital/Ross Heart Hospital) or The James Guest Services at 3-8609 between the hours of 8 a.m. and 4:30 p.m. weekdays. Please note: only The James and OSU Ross Heart Hospital are wireless now. Other areas in University Hospital and UH East as well as outpatient offices will be going live throughout the summer and fall of 2008. The entire Medical Center should be wireless by the end of 2008. 
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