Service

Quality Data:

We share our service data with you to help you make an informed decision about where you choose to seek your or your family members’ care. In addition to learning more about how patients rate their overall experience here, you can discover more about how our patients rate their inpatient, emergency and outpatient visits, and how we perform on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey.

Learn more >>

Patient Story Video

A former Richard M. Ross Heart Hospital patient shares his experience while in our care.

Since we are an academic medical center, we’re always interested in learning how we can exceed your expectations.

Each person is different, and a one-size-fits-all approach doesn’t always work. We encourage you to share your questions and feedback with us while you’re still in our care so we can provide you with the best experience possible.

Each year, we survey more than 20,000 patients to learn more about their experience at OSU Medical Center. Read what some of our former patients have to say.

OSUMC Satisfaction Scores

This service measure shows the percentage of patients who rated their overall experience as “very good” or “good.”

89.50%
Very Good 60.9%
Good 28.6%
Fair 6.1%
Poor 2.1%
Very Poor 2.3%

Includes Ohio State’s University Hospital, Ohio State’s Arthur G. James Cancer Hospital and Richard J. Solove Research Institute, Ohio State’s University Hospital East, Ohio State’s Richard M. Ross Heart Hospital, OSU Rehabilitation Services at Dodd Hall, Emergency Departments and test and Ambulatory Surgery Units

Learn about our other measures for service, including HCAHPS.

Best Places to Work

Studies show a connection between staff satisfaction and customer satisfaction. The OSU Medical Center is proud to be included in Columbus Business First's annual rankings of central Ohio's Best Places to Work. More than 110 local companies were nominated for the award this year; 86 were identified as possible candidates; and then employee surveys were conducted for the 35 finalists. We placed second in the large company category.